Privacy Policy

Introduction

Free Case Solutions ("we," "us," or "our") operates a lead generation service that connects individuals injured in motor vehicle accidents with independent, licensed personal injury attorneys in the State of Georgia. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, interact with our advertisements, or submit information through our forms.

By using our website or submitting your information through any of our forms, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our services or submit any personal information.

Free Case Solutions is not a law firm and does not provide legal advice. We are an independent marketing and lead generation company.

Information We Collect

Information You Provide Directly

When you complete a form on our website or landing pages, we may collect the following information:

• Full name
• Phone number
• Email address
• Zip code
• Details about your accident (date, type of accident, injuries sustained, insurance status)
• Any additional information you voluntarily provide in free-text fields

Information Collected Automatically

When you visit our website or interact with our advertisements, we automatically collect certain technical information, including:

• IP address
• Browser type and version
• Device type (mobile, desktop, tablet)
• Operating system
• Pages visited and time spent on each page
• Referring URL (how you arrived at our site)
• Date and time of your visit
• Interaction data from advertisements (clicks, impressions, conversions)

Information Collected Through Third-Party Tools

We use the following third-party services that may collect information about you:

• Meta Pixel (Facebook/Instagram): We use Meta's tracking pixel on our website and landing pages to measure advertising effectiveness, build advertising audiences, and deliver targeted ads. Meta may collect data about your browsing activity, device information, and interactions with our ads. For more information, see Meta's Data Policy.
• Go High Level (GHL): We use GHL as our customer relationship management platform and form handler. When you submit a form, your information is processed and stored through GHL's systems. For more information, see GHL's privacy policy.

How We Use Your Information

We use the personal information we collect for the following purposes:

• To connect you with a licensed Georgia personal injury attorney in our network who may be able to assist with your case
• To communicate with you about your inquiry, including by phone, text message, and email
• To respond to your questions or requests
• To measure and improve the effectiveness of our advertising campaigns
• To improve our website and user experience
• To comply with legal obligations
• To detect and prevent fraud or abuse

How We Share Your Information

Attorney Network: When you submit your information through our forms, we share your name, contact information, and accident details with one or more independent, licensed Georgia personal injury attorneys in our network. These attorneys are independent professionals and are not employees, agents, or affiliates of Free Case Solutions. Once your information is shared with an attorney, that attorney's own privacy policy governs their use of your data.

Service Providers: We may share your information with third-party service providers that help us operate our business, including our CRM platform (Go High Level), email service providers, and analytics tools. These providers are contractually obligated to use your data only to perform services on our behalf.

Advertising Partners: We share certain data with Meta (Facebook/Instagram) through the Meta Pixel for advertising measurement and optimization purposes. This may include hashed identifiers and conversion events.

Legal Requirements: We may disclose your information if required to do so by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers: If Free Case Solutions is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not sell your personal information to third parties for their own marketing purposes unrelated to connecting you with legal representation.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience and collect analytical data.

Types of Cookies We Use:

• Essential Cookies: Required for the website to function properly, such as session management and security features.
• Analytics Cookies: Help us understand how visitors interact with our website by collecting information about pages visited, time on site, and navigation patterns.
• Advertising Cookies: Used by Meta Pixel to track conversions from our advertisements and to build audiences for future ad targeting.

Managing Cookies: Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of our website.

You can opt out of Meta's interest-based advertising by visiting Meta's Ad Preferences.

TCPA Consent and Communications

By submitting your information through our forms, you provide your express written consent under the Telephone Consumer Protection Act (TCPA) to be contacted by Free Case Solutions and/or our attorney network partners at the phone number you provided. This consent includes contact via:

• Phone calls, including calls made using an automatic telephone dialing system or prerecorded/artificial voice
• Text messages (SMS/MMS)
• Email

You understand that providing this consent is not a condition of receiving legal services, and that message and data rates may apply. You may receive multiple communications related to your inquiry.

To opt out of text messages, reply STOP to any text message you receive from us. To opt out of phone calls, inform the caller during any call or contact us using the information provided below. To opt out of emails, click the unsubscribe link included in any marketing email.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law. Specifically:

• Lead data (name, contact information, accident details) is retained for up to two (2) years from the date of submission.
• Analytical and advertising data collected through cookies and tracking pixels is retained according to the respective third-party platform's data retention policies.
• If you request deletion of your data, we will process your request within thirty (30) days, subject to any legal obligations that require us to retain certain information.

Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete personal information.
• Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
• Opt-Out of Communications: You may opt out of receiving phone calls, text messages, or emails from us at any time using the methods described in the TCPA Consent section above.

To exercise any of these rights, please contact us using the information provided in the Contact Us section below. We will respond to your request within thirty (30) days.

California Residents — CCPA Notice

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights:

• Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you.
• Right to Delete: You have the right to request the deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out of Sale: While we do not sell personal information in the traditional sense, sharing lead data with our attorney network may constitute a "sale" under the CCPA's broad definition. You may opt out by contacting us.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will update the "Last Updated" date at the top of this page. Your continued use of our website or services after any changes constitutes your acceptance of the revised Privacy Policy.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need to file a complaint, please contact us at:

Free Case Solutions
Georgia
Email: [email protected]

We will respond to all inquiries within thirty (30) days.